
Frequently Asked Questions
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What materials do you use in your jewelry?
We use high-quality metals and ethically sourced gemstones — including diamonds, rubies, emeralds, and sapphires — to ensure both beauty and durability in every piece.
Is your jewelry real gold or gold-plated?
We offer both solid gold and high-quality gold-plated pieces. Each product listing includes detailed material information so you know exactly what you're purchasing.
Are your gemstones natural or lab-created?
Our collection includes both natural and lab-created gemstones. We select them based on quality, brilliance, and ethical sourcing — all details are clearly listed on the product page.
Do you offer custom or personalized jewelry?
Yes, we offer personalized engraving and can discuss custom designs depending on your needs. Reach out via our contact form to get started.
Can I shower or swim with my jewelry on?
For best longevity, we recommend removing your jewelry before swimming, showering, or applying products like lotion and perfume.
How do I care for my jewelry?
Use a soft, lint-free cloth to gently clean your jewelry after wearing. Store it in a dry, safe place — preferably in its original pouch or box.
Do you offer a warranty?
Yes, we offer a 6-month warranty on all items against manufacturing defects. Normal wear and tear is not covered.
How do I know my ring size?
We provide a sizing guide on our website to help you find the perfect fit. If you’re still unsure, you can contact us and we’ll gladly assist.
How long does shipping take?
Shipping times vary by location. For most orders within the US and Europe, delivery typically takes 7–12 business days.
Do you offer free shipping?
Yes we offer free shipping on all orders over $100.
Where do you ship from?
Our products are shipped directly from our trusted jewelry manufacturing partner, ensuring quality and authenticity at every step.
Can I track my order?
Absolutely. Once your order ships, you’ll receive a tracking number via email so you can follow its journey.
What is your return policy?
We accept returns within 14 days of delivery, as long as the item is unused, in its original packaging, and in perfect condition.
Do you offer gift packaging?
Yes! All orders come in elegant packaging, and we offer gift notes upon request, perfect for special occasions.
Is your jewelry ethically made?
We work only with partners who follow ethical practices in sourcing materials and producing jewelry. We’re committed to transparency and responsible craftsmanship.